Program Length: 3 Hours
Materials Needed: Desktop, Mobile Device, Zoom App, Internet Access, Quiet Learning Space
Certificate of Completion: Yes
The world revolves around customer service and excellent service is what separates companies from the rest. Learn the skills used by the most elegant hotels and luxury businesses to turn customer experiences into memorable interactions. Learn the G.R.E.A.T. customer service model which is used by major companies with large customer service departments. This workshop is for any worker who works with customers and wants to gain skills to improve their customer service. Customer service skills can increase your value to your company and advance your career simultaneously.
You will learn:
- Defining “customer” and “service” in customer service
- Learn the G.R.E.A.T. model of customer service.
- Meeting & exceeding customers’ expectations
- Communication skills for excellent greetings & relationship builders
- Fundamental techniques for handling difficult situations
- Tools for dealing with difficult customers
- Understand the problem-solving process – L.E.A.R.N.
(WATCH FIRST) Setting up Your Virtual Classroom