Course Overview
Program Length: 3 Hours
Materials Needed: Desktop, Mobile Device, Zoom App, Internet Access, Quiet Learning Space
Certificate of Completion: Yes
Overview
The world revolves around customer service and excellent service is what separates companies from the rest. Learn the skills used by the most elegant hotels and luxury businesses to turn customer experiences into memorable interactions. Learn the G.R.E.A.T. customer service model which is used by major companies with large customer service departments. This workshop is for any worker who works with customers and wants to gain skills to improve their customer service. Customer service skills can increase your value to your company and advance your career simultaneously.
You will learn:
- Defining “customer” and “service” in customer service
- Learn the G.R.E.A.T. model of customer service.
- Meeting & exceeding customers’ expectations
- Communication skills for excellent greetings & relationship builders
- Fundamental techniques for handling difficult situations
- Tools for dealing with difficult customers
- Understand the problem-solving process – L.E.A.R.N.
Course Dates
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1
Course Overview
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(WATCH FIRST) Setting up Your Virtual Classroom
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Please Read Before Enrolling:
We use Zoom to teach our courses.
All of our courses are taught through Zoom. You will need to download the app on your mobile device and create an account to have the maximum experience of our courses. Upon completing your registration of your course, you will be given further enrollment instructions by email and placed within your first lesson.
Group rates available!
Do you want to enroll more than 4 team members?
Save 20% on each enrollment when you pay for more than 4 team members to join a class. Send us a message to enroll your group in our virtual courses!