Program Length: 3 Hours
Materials Needed: Desktop, Mobile Device, Zoom App, Internet Access, Quiet Learning Space
Certificate of Completion: Yes
Miscommunications are a fact of life, and when not handled properly they could lead to conflicts. Having skills to control your response to difficult people in conflict situations can make all the difference in a positive or negative outcome. This course focuses on proven strategies and techniques used by professionals in high-stress situations that help relieve tension in a conflict and lead it to a resolution.
You will learn:
- Tools for addressing a variety of attitude problems
- Best practices for dealing with argumentative and combative people
- "How-to's" for a professional, productive employee confrontation.
- Techniques for developing emotional intelligence - reaction vs response
(WATCH FIRST) Setting up Your Virtual Classroom