Course Overview

Program Length: 3 Hours

Materials Needed: Desktop, Mobile Device, Zoom App, Internet Access, Quiet Learning Space

Certificate of Completion: Yes


Miscommunications are a fact of life, and when not handled properly they could lead to conflicts. Having skills to control your response to difficult people in conflict situations can make all the difference in a positive or negative outcome. This course focuses on proven strategies and techniques used by professionals in high-stress situations that help relieve tension in a conflict and lead it to a resolution.

You will learn:

  • Tools for addressing a variety of attitude problems
  • Best practices for dealing with argumentative and combative people
  • "How-to's" for a professional, productive employee confrontation.
  • Techniques for developing emotional intelligence - reaction vs response

Course Dates

  • 1

    Course Overview

    • (WATCH FIRST) Setting up Your Virtual Classroom

Please Read Before Enrolling:

We use Zoom to teach our courses.

All of our courses are taught through Zoom. You will need to download the app on your mobile device and create an account to have the maximum experience of our courses. Upon completing your registration of your course, you will be given further enrollment instructions by email and placed within your first lesson.

Group rates available!

Do you want to enroll more than 4 team members?

Save 20% on each enrollment when you pay for more than 4 team members to join a class. Send us a message to enroll your group in our virtual courses!